Shipping policy
Shipping Policy
At Zenvira, we work to ensure that your order is processed and delivered safely and efficiently.
Order Processing
Orders are generally processed within 1–3 business days after the order has been confirmed.
Once your order has been processed, it will be shipped to the delivery address provided at checkout.
Customers are responsible for providing accurate and complete delivery information, including their full name, address, postal code, and telephone number.
Delivery Times
Orders delivered within Portugal generally arrive within an estimated 3–7 business days after processing.
Delivery times may vary depending on the recipient's location, the shipping carrier, seasonal demand, and other unforeseen circumstances.
Please note that delivery times are estimates and do not constitute a guaranteed delivery date.
Shipping Costs
Any applicable shipping costs will be clearly displayed at checkout before the order is completed.
Cash on Delivery
Where available, customers may select Cash on Delivery (COD) as a payment method. When choosing COD, payment must be made directly to the carrier upon delivery.
Delivery Delays
While we make every effort to meet the estimated delivery times, we cannot guarantee a specific delivery date or time.
Zenvira is not responsible for delays caused by the shipping carrier, adverse weather conditions, periods of high demand, incorrect delivery information provided by the customer, or other circumstances beyond our reasonable control.
Contact
For any questions regarding the shipping of your order, please contact us at:
Zenvano LLC
420 SW 7TH ST STE 1015
MIAMI, FL 33130