Terms of service
Terms of Service
By using the Zenvira website and placing an order, the customer confirms that they have read, understood, and agreed to these Terms of Service.
1. General Information
Zenvira offers a variety of products for purchase through its website, with delivery available to customers in Portugal.
We aim to provide accurate product information, pricing, and availability at all times. However, product availability may change without prior notice.
Legal entity: Zenvano LLC
Address: 420 SW 7TH ST STE 1015, MIAMI, FL 33130
2. Orders
When placing an order, customers agree to provide accurate and complete information, including their full name, delivery address, postal code, email address, and telephone number.
Zenvira reserves the right to contact customers to confirm or clarify order details when necessary.
Once an order has been submitted, customers will receive an order confirmation. Orders may be cancelled before shipment by contacting our customer support team.
3. Payment
We accept the payment methods displayed at checkout.
Depending on the customer's location and the products available, payment options may include credit and debit cards and cash on delivery (COD).
Customers agree to provide valid and accurate payment information and to complete payment for their order using the selected payment method.
4. Shipping & Delivery
Orders are generally processed within 1–3 business days after confirmation.
Estimated delivery times are typically 3–7 business days, depending on the destination and the shipping carrier.
Delivery times are estimates and may occasionally be affected by circumstances outside our control, including carrier delays, weather conditions, holidays, or other unforeseen circumstances.
Customers are responsible for providing a complete and accurate delivery address.
5. Returns & Refunds
Returns and refunds are handled in accordance with our Returns & Refunds Policy.
Eligible returns must generally be requested within 14 days of delivery.
Customers should contact soportezenvira@gmail.com with their order number and details of the issue before sending any product back.
6. Products
We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate and up to date.
However, minor differences may occur between product images displayed on the website and the physical product, including differences in color, packaging, or appearance.
We reserve the right to correct errors, update product information, and change product availability or pricing when necessary.
7. Changes to These Terms
Zenvano LLC reserves the right to update or modify these Terms of Service when necessary.
Any changes will be published on this page, and the updated version will apply from the date of publication.
8. Contact
For any questions regarding these Terms of Service, please contact us at:
Zenvano LLC
420 SW 7TH ST STE 1015
MIAMI, FL 33130